Free Shipping Over $100 AU Wide
Posted by WESLEY YANG
Our South Wharf store had a bit of an extreme makeover when we changed stores over-night – literally. Don’t worry, we’re only a little way away from where our old store was so you’ll be able to find us without even trying, and you will love the extra leg room (or foot room if you prefer). Come in and enjoy the space, try a pair, and check out our great new look.
For a limited time only, we offer - Standard Free Shipping for all orders within Australia.
The majority of orders are dispatched within 1-2 business days.
If you live in Australian metropolitan areas the transit time is 1-3 business days after dispatch.
If you live in Australian rural areas the transit time is 3-5 business days after dispatch.
COVID-19 UPDATE:
Due to the current circumstances, there might be additional delays of up to 4-5 business days. There are delivery delays at present by Australia Post which are due to the current situation and increased volume. We appreciate your patience and understanding.
Credit Card: Visa, MasterCard. The total will be charged to your card when the order is shipped.
PayPal: Shop easily online without having to enter your credit card details on the website.
All enquiries regarding the exchange of online items must be made within 30 days of purchase.
Items must be returned in original condition i.e. no indication of being worn, tags attached, and in original packaging.
Please note that we are not responsible for return postage costs.
WE DO NOT PROVIDE REFUNDS FOR CHANGE OF MIND
Delivery delays may be experienced for some items travelling to WA, SA and NT from the east coast of Australia, as recent extreme weather events have impacted the Sydney to Perth and Melbourne to Adelaide/Perth rail routes. We highly recommend our customers to opt-in Express Post.
It is very important to us that every customer has a pleasant shopping experience at The UGG Shop. If you would like to return your purchases, please contact our helpful Customer Service team at support@theuggshop.com.au to get the return approval within 30 days of your purchase. Please kindly provide us your order number and other purchase information in your email. You will then receive a confirmation email with your ticket number and instructions on how to return your purchased items. (Please add our address to your contacts or keep an eye on your "junk mail" or "Spam" folders as our replies are often filtered.)
Our products are warranted for 3 months against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear. Slight dye transfer may occur with darker coloured sheepskin during first few wears. Lighter coloured sheepskin may pickup inks from clothing with which it comes in contact. This discolouration is not covered under the manufacturer's limited warranty.
Sheepskin is a natural product which may have some variations in colour and texture. These characteristics may cause variations in the fit and wear of some sheepskin products. These irregularities and variations are not covered under the manufacturer's limited warranty.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
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 Regular-Fit |
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 Narrow-Fit |
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FAQ
What’s the best shoe fit for me?
The best shoe fit is highly dependent on your feet size and the how your feet fit into shoes. If your feet feels constrained even when you wear shoe sizes that matches the length of your feet, you may require wide-fit shoes. So also, if you find shoe sizes that fit the length of your feet, but leave spaces on the sides of your feet, you likely have narrow-width feet.
In both cases, we have specially tailored shoe sizes for all fits. You would find that all our shoes are super comfortable and orthotic friendly.
 Standard |
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 Flexible |
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 Ultra Flexible |
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FAQ
Are softer soled shoes really all that comfortable?
No. While you might think so at first, most podiatrists disagree. Podiatrists are of the opinion that most soft soles can do more harm than good. Shoes shouldn't be too soft! Shoes with too soft of a sole lack support, rebound, and stability, which can lead to foot injuries. Shoes with much firmer soles provide most of the support your feet needs.
What Sole types are used in your shoes?
While the sole type may vary due to supply, our shoes are designed with you, the consumer in mind. So, we make shoes to suit all needs with different sole types. But, with each sole type, there is a rigorous testing process under different conditions to ensure our shoes are safe and comfortable for every use.
Rigid or Flexible Sole, which works best?
Shoes are often designed for specific uses except where explicitly noted, and soles too. While rigid soles offer some form of stability, they do not offer the propulsive abilities of flexible soles. The choice of rigid or flexible soles lies with preference and in some cases how the shoe is intended to be used.
