Return Policy

Delivery

• We offer free standard shipping Australia-wide for orders over $100. 
• The majority of orders are dispatched within 1-2 business days.
• For Australian metropolitan areas, it requires 1-3 business days for delivery. For Australian rural areas, it requires 3-5 business days.

• Delivery delays may be experienced for some items travelling to WA, SA and NT from the east coast of Australia, as recent extreme weather events have impacted the Sydney to Perth and Melbourne to Adelaide/Perth rail routes. We highly recommend our customers to opt-in Express Post. 

No Risk 30 Day Return, Refund And Exchange

It is very important to us that every customer has a pleasant shopping experience at The UGG Shop. If you would like to return your purchases, please contact our helpful Customer Service team at support@theuggshop.com.au to get the return approval within 30 days of your purchase. Please kindly provide us your order number and other purchase information in your email. You will then receive a confirmation email with your ticket number and instructions on how to return your purchased items.  (Please add our address to your contacts or keep an eye on your "junk mail" or "Spam" folders as our replies are often filtered.)

NOTE:

• The items must be returned within 30 days of purchase, must be unworn and unused with the original tags still attached.
• If you would like to return your purchase because of size issue or you have changed your mind, the return postage will be at your cost. We will cover the shipping costs for the second delivery if the exchange is requested.
• If we sent you a faulty or wrong item, we will provide you a return label for you to send it back.
• Please make sure to include a note in the return parcel with your order number, name, requested service and delivery address.

Warranty:

Our products are warranted for 3 months against defective materials and workmanship; however, this does not extend to issues arising from normal wear and tear. Changes in product design, fit, or style over time, as well as any alterations made after purchase—such as dyeing, patching, or repairs by third parties—are not covered under warranty. Over time, excessive wear, extreme use, or misuse—including but not limited to sole wear, scratches, holes, discoloration, tearing, improper repairs, deformation, damage caused by sweat, moisture, or water, as well as burns from cigarettes or campfires, and stains from mud or grass—are not covered under warranty. Claims must be accompanied by a proof of purchase to verify that the product was sold through an authorized retailer.  

Furthermore, accidental damage—such as that caused by pets, direct heat exposure, food, arts and crafts materials, extreme weather conditions, natural disasters, playground equipment, or sharp objects—along with water damage, is not covered. Dark-colored sheepskin may experience slight dye transfer during initial wears, while lighter-colored sheepskin may absorb ink from clothing; such discoloration is not considered a defect and is therefore excluded from warranty coverage. Given that sheepskin is a natural material, slight variations in color and texture may occur, contributing to the uniqueness and beauty of each product, and these natural characteristics, which may also affect fit and wear, are not considered defects. Additionally, sheepskin products may carry a mild natural scent; to minimize this, we recommend airing them out in a well-ventilated area.