Return Policy

Returns And Exchanges

The first step for any return or exchange is to contact our helpful Customer Service team at hello@theuggshop.com.au within 30 days of your original purchase. They can then advise you with regard to your enquiry and tailor a solution to your circumstances. (Please add our address to your contacts or keep an eye on your "junk mail" or "Spam" folders as our replies are often filtered)

NOTE

  • All enquiries regarding the exchange of online items must be made within 30 days of purchase.
  • Items must be returned in original condition i.e. no indication of being worn, tags attached, and in original packaging.
  • Please note that we are not responsible for return postage costs.

WE DO NOT PROVIDE REFUNDS FOR CHANGE OF MIND

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