For a limited time only, we offer - Standard Free Shipping for all orders within Australia.
The majority of orders are dispatched within 1-2 business days.
If you live in Australian metropolitan areas the transit time is 1-3 business days after dispatch.
If you live in Australian rural areas the transit time is 3-5 business days after dispatch.
Due to the current circumstances, there might be additional delays of up to 4-5 business days. There are delivery delays at present by Australia Post which are due to the current situation and increased volume. We appreciate your patience and understanding.
Credit Card: Visa, MasterCard. The total will be charged to your card when the order is shipped.
PayPal: Shop easily online without having to enter your credit card details on the website.
All enquiries regarding the exchange of online items must be made within 30 days of purchase.
Items must be returned in original condition i.e. no indication of being worn, tags attached, and in original packaging.
Please note that we are not responsible for return postage costs.
WE DO NOT PROVIDE REFUNDS FOR CHANGE OF MIND
It is very important to us that every customer has a pleasant shopping experience at The UGG Shop. If you would like to return your purchases, please contact our helpful Customer Service team at firstname.lastname@example.org to get the return approval within 30 days of your purchase. Please kindly provide us your order number and other purchase information in your email. You will then receive a confirmation email with your ticket number and instructions on how to return your purchased items. (Please add our address to your contacts or keep an eye on your "junk mail" or "Spam" folders as our replies are often filtered.)
Our products are warranted for 3 months against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear. Slight dye transfer may occur with darker coloured sheepskin during first few wears. Lighter coloured sheepskin may pickup inks from clothing with which it comes in contact. This discolouration is not covered under the manufacturer's limited warranty.
Sheepskin is a natural product which may have some variations in colour and texture. These characteristics may cause variations in the fit and wear of some sheepskin products. These irregularities and variations are not covered under the manufacturer's limited warranty.
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