FREE SHIPPING OVER $100 AU WIDEEARN 3 POINTS PER $1 SPENT

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    Here to Help

    Have a question? Please feel free to contact us.

    We aim to get back to all customers within 24 hours of our opening time, however please be aware that in busy period it may take up to 2 working days to get back to you. 

    Phone Support： +61 1800 952 877
    Customer Service Time: Monday - Friday 09:30 - 17: 30
    Saturday, Sunday and public holidays are not available.

    (Note: Add our address support@theuggshop.com.au to your contacts or watch out for your 'junk' or 'spam' folders. Our replies are often filtered.)

    Drop Us A Line

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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    SHIPPING

    For a limited time only, we offer - Standard Free Shipping for all orders within Australia.

    The majority of orders are dispatched within 1-2 business days.
    If you live in Australian metropolitan areas the transit time is 1-3 business days after dispatch.
    If you live in Australian rural areas the transit time is 3-5 business days after dispatch.

    COVID-19 UPDATE:
    Due to the current circumstances, there might be additional delays of up to 4-5 business days. There are delivery delays at present by Australia Post which are due to the current situation and increased volume. We appreciate your patience and understanding.

    PAYMENTS
    Accepts the following payment methods:

    Credit Card: Visa, MasterCard. The total will be charged to your card when the order is shipped.

    PayPal: Shop easily online without having to enter your credit card details on the website.

    RETURN POLICY

    All enquiries regarding the exchange of online items must be made within 30 days of purchase.

    Items must be returned in original condition i.e. no indication of being worn, tags attached, and in original packaging.

    Please note that we are not responsible for return postage costs.

    WE DO NOT PROVIDE REFUNDS FOR CHANGE OF MIND

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    Size Chart

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    Wide-Fit
    • Wide-fit shoes are designed with a larger amount of available room for the foot, meaning they are more roomy and comfy than the regular fit or narrow fit shoes. Wide-fit shoes incorporate a wider tread on the sole of the shoe and a deeper toe box, and that makes this fit style the most suited to people who may be experiencing some form of foot problems such as corns, calluses, ingrown toenails, etc. They are also great for those who desire some extra level of comfort and relief when they have their shoes on.

    Regular-Fit
    • Regular-Fit shoes are typically the most comfortable. Most shoes will fit medium feet just fine as that is the standard that manufacturers work with. They provide the most comfort without compromising on style.

    Narrow-Fit
    • Narrow-fit shoes provide the extra fitting for persons with slender feet. They are primarily designed to be 1/4 inch narrower than regular shoes, and 1/2 inch narrow than wide shoes, providing extra support, comfort and ease of wear. Narrow-fit shoes eliminate the spaces on the side of your feet with regular shoes and the discomfort of not finding your size.

    FAQ

    What’s the best shoe fit for me?

    The best shoe fit is highly dependent on your feet size and the how your feet fit into shoes. If your feet feels constrained even when you wear shoe sizes that matches the length of your feet, you may require wide-fit shoes. So also, if you find shoe sizes that fit the length of your feet, but leave spaces on the sides of your feet, you likely have narrow-width feet.

    In both cases, we have specially tailored shoe sizes for all fits. You would find that all our shoes are super comfortable and orthotic friendly.

     

     

     Standard
    • Standard sole with SHORE A hardness value between 70-80. These soles are rigid, great for shoe designs that require good grips in harsh weather. Leather soles can also be used in dress shoes or shoes for formal occasions.
    Flexible
    • Flexible polyurethane sole with SHORE A hardness value of between 40-70 are about perfect for most occasions. These are the standards for casual shoes as you would find these soles in most casual shoes like sneakers. The flexible soles are resilient with good ground grip, and flexible with good grounds insulation and shock-absorbing properties.
    Ultra Flexible
    • Ultra-Flexible soles with SHORE A hardness value of between 10-40, are soft and super flexible. They are the perfect soles for running shoes and shoes for activities that require high propulsive abilities.



    FAQ

    Are softer soled shoes really all that comfortable?

    No. While you might think so at first, most podiatrists disagree. Podiatrists are of the opinion that most soft soles can do more harm than good. Shoes shouldn't be too soft! Shoes with too soft of a sole lack support, rebound, and stability, which can lead to foot injuries. Shoes with much firmer soles provide most of the support your feet needs.

    What Sole types are used in your shoes?

    While the sole type may vary due to supply, our shoes are designed with you, the consumer in mind. So, we make shoes to suit all needs with different sole types. But, with each sole type, there is a rigorous testing process under different conditions to ensure our shoes are safe and comfortable for every use.

    Rigid or Flexible Sole, which works best?

    Shoes are often designed for specific uses except where explicitly noted, and soles too. While rigid soles offer some form of stability, they do not offer the propulsive abilities of flexible soles. The choice of rigid or flexible soles lies with preference and in some cases how the shoe is intended to be used.