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    I Heart U.G.G.

    Posted by WESLEY YANG

    I Heart U.G.G.

    Posted on February 11, 2014 Your Valentine can warm your heart with just a look, a smile or touch. Why not warm her feet with some Uggs this Friday 14th of February? Or even warm her cold hard cash with our cute little coin purses. From all of us at Urban Ugg Co – Happy Valentine’s Day!

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    Kanga Sale

    Posted by WESLEY YANG

    Kanga Sale

    Posted on April 7, 2014 Hop in to The Ugg Shop today to get 15% off the regular price of our Kanga range of boots. For a strictly limited time.

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    WINTER SALE – MIDS MIDS MIDS!

    Posted by WESLEY YANG

    WINTER SALE – MIDS MIDS MIDS!

      Don’t get stranded in the winter cold with frozen feet! Ensure that your toes are deliciously warm during those frosty mornings and chilly evenings by popping into Urban Ugg Co and treating yourself to a pair (or more) of our classic mid collection. For a limited time our scrumptious range of classic mid boots are available for 15% off the normal retail price in a stunning rainbow of colours and sizes. The ultimate winter accessory!

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    ANOTHER WINTER WARMER . . . .

    Posted by WESLEY YANG

    ANOTHER WINTER WARMER . . . .

    Posted On 31 Jul 2014 Now that winter is well upon us, it might just be time to warm up with a pair of our luxurious classic tall boots. No need to double up with socks when you pop on this tall and wonderfully snug Australian made classic, now on sale with 15% off at The Ugg Shop. Treat your feet and feel the heat all winter long!  

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    How to Clean UGG Boots

    Posted by UGG SHOP

    How to Clean UGG Boots

    Have your favourite pair of UGG boots seen better days? With the ever-changing climate of Australia offering plenty of challenges to those looking to keep their boots in the best possible condition, many people turn to the internet to learn how to clean their UGG boots. How to clean your UGG boots For any pair of fashionable UGG boots, the most common area that requires cleaning is the external sheepskin suede. Often covered in stains or general grime from being worn, learning how to clean UGG boots is an essential skill for all UGG-aficionados. To clean the outside of the...

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    NEW TO THE UGG SHOP! Be tempted by our Toggle. . .

    Posted by WESLEY YANG

    NEW TO THE UGG SHOP! Be tempted by our Toggle. . .

    Posted on 22 Aug 2014   The lavish and beautifully handmade Toggle boot has just hit our stores,and is proving to be quite the favourite amongst loyal and proud Ugglovers and new owners alike. This cozy and traditional take on the classicboot is now available exclusively at The Ugg Shop and for a limited time only,you’ll receive 15% off! You’ll be praying for an eternal winter with these plush wonders on your feet!

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    SHIPPING

    For a limited time only, we offer - Standard Free Shipping for all orders within Australia.

    The majority of orders are dispatched within 1-2 business days.
    If you live in Australian metropolitan areas the transit time is 1-3 business days after dispatch.
    If you live in Australian rural areas the transit time is 3-5 business days after dispatch.

    COVID-19 UPDATE:
    Due to the current circumstances, there might be additional delays of up to 4-5 business days. There are delivery delays at present by Australia Post which are due to the current situation and increased volume. We appreciate your patience and understanding.

    PAYMENTS
    Accepts the following payment methods:

    Credit Card: Visa, MasterCard. The total will be charged to your card when the order is shipped.

    PayPal: Shop easily online without having to enter your credit card details on the website.

    RETURN POLICY

    All enquiries regarding the exchange of online items must be made within 30 days of purchase.

    Items must be returned in original condition i.e. no indication of being worn, tags attached, and in original packaging.

    Please note that we are not responsible for return postage costs.

    WE DO NOT PROVIDE REFUNDS FOR CHANGE OF MIND

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    Size Chart

    Delivery

    • We offer free standard shipping Australia-wide for orders over $100. 
    • The majority of orders are dispatched within 1-2 business days.
    • For Australian metropolitan areas, it requires 1-3 business days for delivery. For Australian rural areas, it requires 3-5 business days.

    • Delivery delays may be experienced for some items travelling to WA, SA and NT from the east coast of Australia, as recent extreme weather events have impacted the Sydney to Perth and Melbourne to Adelaide/Perth rail routes. We highly recommend our customers to opt-in Express Post. 

    No Risk 30 Day Return, Refund And Exchange

    It is very important to us that every customer has a pleasant shopping experience at The UGG Shop. If you would like to return your purchases, please contact our helpful Customer Service team at support@theuggshop.com.au to get the return approval within 30 days of your purchase. Please kindly provide us your order number and other purchase information in your email. You will then receive a confirmation email with your ticket number and instructions on how to return your purchased items.  (Please add our address to your contacts or keep an eye on your "junk mail" or "Spam" folders as our replies are often filtered.)

    NOTE:

    • The items must be returned within 30 days of purchase, must be unworn and unused with the original tags still attached.
    • If you would like to return your purchase because of size issue or you have changed your mind, the return postage will be at your cost. We will cover the shipping costs for the second delivery if the exchange is requested.
    • If we sent you a faulty or wrong item, we will provide you a return label for you to send it back.
    • Please make sure to include a note in the return parcel with your order number, name, requested service and delivery address.

    Warranty:

    Our products are warranted for 3 months against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear. Slight dye transfer may occur with darker coloured sheepskin during first few wears. Lighter coloured sheepskin may pickup inks from clothing with which it comes in contact. This discolouration is not covered under the manufacturer's limited warranty.

    Sheepskin is a natural product which may have some variations in colour and texture. These characteristics may cause variations in the fit and wear of some sheepskin products. These irregularities and variations are not covered under the manufacturer's limited warranty.

      Drop Us A Line

      We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

      Thanks for contacting us. We'll get back to you as soon as possible.

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      Wide-Fit
      • Wide-fit shoes are designed with a larger amount of available room for the foot, meaning they are more roomy and comfy than the regular fit or narrow fit shoes. Wide-fit shoes incorporate a wider tread on the sole of the shoe and a deeper toe box, and that makes this fit style the most suited to people who may be experiencing some form of foot problems such as corns, calluses, ingrown toenails, etc. They are also great for those who desire some extra level of comfort and relief when they have their shoes on.

      Regular-Fit
      • Regular-Fit shoes are typically the most comfortable. Most shoes will fit medium feet just fine as that is the standard that manufacturers work with. They provide the most comfort without compromising on style.

      Narrow-Fit
      • Narrow-fit shoes provide the extra fitting for persons with slender feet. They are primarily designed to be 1/4 inch narrower than regular shoes, and 1/2 inch narrow than wide shoes, providing extra support, comfort and ease of wear. Narrow-fit shoes eliminate the spaces on the side of your feet with regular shoes and the discomfort of not finding your size.

      FAQ

      What’s the best shoe fit for me?

      The best shoe fit is highly dependent on your feet size and the how your feet fit into shoes. If your feet feels constrained even when you wear shoe sizes that matches the length of your feet, you may require wide-fit shoes. So also, if you find shoe sizes that fit the length of your feet, but leave spaces on the sides of your feet, you likely have narrow-width feet.

      In both cases, we have specially tailored shoe sizes for all fits. You would find that all our shoes are super comfortable and orthotic friendly.

       

       

       Standard
      • Standard sole with SHORE A hardness value between 70-80. These soles are rigid, great for shoe designs that require good grips in harsh weather. Leather soles can also be used in dress shoes or shoes for formal occasions.
      Flexible
      • Flexible polyurethane sole with SHORE A hardness value of between 40-70 are about perfect for most occasions. These are the standards for casual shoes as you would find these soles in most casual shoes like sneakers. The flexible soles are resilient with good ground grip, and flexible with good grounds insulation and shock-absorbing properties.
      Ultra Flexible
      • Ultra-Flexible soles with SHORE A hardness value of between 10-40, are soft and super flexible. They are the perfect soles for running shoes and shoes for activities that require high propulsive abilities.



      FAQ

      Are softer soled shoes really all that comfortable?

      No. While you might think so at first, most podiatrists disagree. Podiatrists are of the opinion that most soft soles can do more harm than good. Shoes shouldn't be too soft! Shoes with too soft of a sole lack support, rebound, and stability, which can lead to foot injuries. Shoes with much firmer soles provide most of the support your feet needs.

      What Sole types are used in your shoes?

      While the sole type may vary due to supply, our shoes are designed with you, the consumer in mind. So, we make shoes to suit all needs with different sole types. But, with each sole type, there is a rigorous testing process under different conditions to ensure our shoes are safe and comfortable for every use.

      Rigid or Flexible Sole, which works best?

      Shoes are often designed for specific uses except where explicitly noted, and soles too. While rigid soles offer some form of stability, they do not offer the propulsive abilities of flexible soles. The choice of rigid or flexible soles lies with preference and in some cases how the shoe is intended to be used.